Politique de remboursement

Returns 

You can return any item purchased on dmilkanova.com within 14 days of delivery. To qualify for a return, the item must remain in its original condition with all original tags and packaging intact. Please ensure that the returned item is new, free of dust,  undamaged and neatly folded in the box.

If you would like to return the item, please contact us at studio@dmilkanova.com and our manager will assist you within 48 business hours. 

Please note that due to our return policy the customer is responsible for the cost of delivery and return. Shipping for returns will be charged depends on your returns provider.

Merchandise returned to the studio will be processed within 14 business days from receipt. Once your return is approved, your refund will be credited back to the original form of payment and you will receive a confirmation email. If your return does not meet the conditions listed, the package will be sent back to you.

Exchanges

We are able to offer exchanges on our products in the same price category.

Cancellation 

If you would like to cancel your order, you must notify Customer Care within 12 hours of placing the order. Simply contact our studio@dmilkanova.com. 
Please note, it can take up to 14 working days for refunds to appear in your bank account.

Items on Sale 

At this moment items on Sale cannot be purchased with any additional discount. Please bear in mind, delivery will be delayed during Sale period.

Non-refundable Costs

Original shipping costs are non-refundable. Duties and taxes are non-refundable.