Conditions d’utilisation
**OVERVIEW**
This website is operated by Diana Milkanova Studio. Throughout the website, the personal pronoun "we," the possessive pronoun "our," and all their variations, as well as all verbs in the first-person plural, refer to Diana Milkanova Studio. Diana Milkanova Studio provides this website, including all information, tools, and services available on it, to the User, provided the User agrees to all terms, rules, policies, and statements outlined in this document.
By visiting our website or making a purchase on it, the User uses the "Service" provided by us and agrees to comply with the following terms ("Terms"), including additional terms indicated in this document and accessible through hyperlinks. These Terms apply to all users of this website, including, in particular, users who browse it or users who are providers, customers, sellers, or content creators.
Before using or accessing our website, carefully review the Terms. By using or accessing any part of this website, the User agrees to be bound by the Terms. If the User does not agree with all the provisions of this agreement, they must not access this website or use any Services. If the Terms are considered an offer, its acceptance is explicitly limited to the Terms.
Any new features or tools added to the current store are also subject to the Terms. The most current version of the Terms can be reviewed at any time on this page. We may update, modify, or replace any part of the Terms by posting changes or updates on our website. It is the User's responsibility to check this page for changes. Continued use or access to this website after any changes have been posted constitutes acceptance of those changes.
Our store is hosted on the Shopify Inc. platform. Shopify Inc. provides us with an online e-commerce platform that allows us to sell our products and services to the User.
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**SECTION 1. ONLINE STORE USE TERMS**
By agreeing to the Terms, the User declares that they are at least of legal age in their jurisdiction or that they are of legal age in their jurisdiction and allow us to provide this website to minors under their care.
The User may not use our products for any illegal or unauthorized purpose, nor violate any laws in the User's jurisdiction while using the Service (including, in particular, copyright laws).
The User may not upload worms, viruses, or destructive code of any kind.
Violation of any of the Terms will result in the immediate termination of the Services.
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**SECTION 2. GENERAL PROVISIONS**
We may refuse to provide Services to any person for any reason at any time.
The User understands that their content (excluding credit card information) may be transmitted unencrypted, including (a) via various networks and (b) may be altered to meet the technical requirements of the networks or devices used to transmit such content. Credit card information is always encrypted when transmitted over networks.
The User agrees not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service or use the Service or access any part of the website where the Service is provided without our express written permission.
Headings used in this agreement are for convenience only and do not limit or otherwise affect the Terms.
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**SECTION 3. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION**
We are not responsible if the information available on this website is not accurate, complete, or current. The materials on this website are provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more current sources of information. The User relies on the materials on this website at their own risk.
This website may contain certain historical information. Historical information is not current and is provided solely for informational purposes. We may modify the content of this website at any time, but we are not obligated to update any information contained herein. The User agrees that it is their responsibility to monitor changes made to our website.
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**SECTION 4. SERVICE AND PRICE MODIFICATIONS**
Our product prices may change without notice.
We may, at any time and without notice, modify or discontinue the Service (or any part or content thereof).
We are not liable to the User or any third party for any modifications, price changes, suspensions, or discontinuations of the Service.
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**SECTION 5. PRODUCTS OR SERVICES**
Certain products or Services may be available exclusively online through the website. Quantities of such products or Services may be limited, and returns or exchanges are only allowed according to our Return Policy: [LINK TO RETURN POLICY].
We make every effort to display the colors and images of our products in the store as accurately as possible. However, we cannot guarantee that the color displayed on the User's monitor will be accurate.
At our discretion, we may limit the sale of our products or Services to any person, geographical region, or jurisdiction. We may exercise this right on a case-by-case basis. We may limit the quantity of any products or Services we offer. All product descriptions or prices are subject to change at any time without notice and at our sole discretion. At any time, we may discontinue any product. All offers on this site related to any products or Services are void where prohibited.
We do not guarantee that the quality of any products, Services, information, or other materials purchased or obtained by the User will meet their expectations or that any errors in the Service will be corrected.
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**SECTION 6. SHIPPING POLICY**
**Shipping**
DIANA MILKANOVA STUDIO IS HAPPY TO OFFER WORLDWIDE SHIPPING.
Import duties and taxes may apply upon receipt of orders outside the EU.
The average delivery time is from 3 to 15 business days from the moment of order placement to delivery. More precise delivery times are specified in the description of each product.
We partner with UPS, FedEx, and DHL to deliver your orders, depending on the destination country.
Once your order has been shipped, you will receive an email notification with a tracking number to track your package.
Orders are processed and shipped on business days, excluding local holidays: January 6th, April 1st, May 1st, May 3rd, May 30th, August 15th, November 1st, November 11th, December 25th, December 26th, and December 31st.
Our courier delivers Monday to Friday during business hours. Please note that deliveries to remote areas may take longer. Diana Milkanova Studio is not responsible for shipping delays caused by circumstances beyond our control.
Please note that our manager responds to email inquiries during business hours, from 9:30 AM to 6:00 PM, Monday through Friday.
Our studio is located in Warsaw, Poland. However, we do not offer order self-pickup services.
Please note that each item is handcrafted in Europe to ensure the highest quality. Some items may be in the production queue at the atelier, which can result in longer delivery times. Before placing an order, please read the product description, where the estimated delivery time is specified.
If the item is already in stock, the delivery time will be 1-3 days within Europe and 2-5 days to the USA.
If you order an item with a stated waiting time of 15 business days in the product description, we will not be able to expedite the shipping.
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**SECTION 7. RETURNS AND EXCHANGES**
You can return any item purchased on dmilkanova.com within 14 days of delivery. To qualify for a return, the item must remain in its original condition with all original tags and packaging intact. Please ensure that the returned item is new, free of dust, undamaged and neatly folded in the box.
If you would like to return the item, please contact us at studio@dmilkanova.com and our manager will assist you within 48 business hours.
Please note that due to our return policy the customer is responsible for the cost of delivery and return. Shipping for returns will be charged depending on your returns provider.
Merchandise returned to the studio will be processed within 14 business days from receipt. Once your return is approved, your refund will be credited back to the original form of payment and you will receive a confirmation email. If your return does not meet the conditions listed, the package will be sent back to you.
Exchanges are allowed for products within the same price category.
Cancellation requests must be made within 12 hours of placing the order. Refunds can take up to 14 working days to appear in your account.
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**SECTION 8. NON-REFUNDABLE COSTS**
Original shipping costs are non-refundable. Duties and taxes are non-refundable.
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**SECTION 9. BILLING AND ACCOUNT INFORMATION ACCURACY**
We reserve the right to refuse any order placed by the User. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. These limitations may apply to orders placed by the same customer, under the same customer account, using the same credit card, or with the same billing or shipping address. If we change or cancel an order, we will attempt to notify the User by contacting them via the email address, billing address, or phone number provided when the order was placed. We may restrict or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
The User agrees to provide current, complete, and accurate information for all purchases made in our store. The User agrees to promptly update their account and other information, including email address and credit card numbers and expiration dates, to facilitate the processing of transactions and to contact the User as necessary.
For more information on this, refer to our Return Policy: https://dmilkanova.com/policies/refund-policy
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**SECTION 10. OPTIONAL TOOLS**
We may provide the User with access to third-party tools which we do not monitor, control, or input any data into.
The User agrees that we provide such tools "as is" and "as available," without any warranties, representations, or guarantees of any kind, and without any additional recommendations. We are not liable for any direct or indirect consequences of the User's use of optional third-party tools.
The use of optional tools provided through this website is entirely at the User's own risk and discretion, and the User should familiarize themselves with and agree to the terms on which such tools are provided by the relevant third-party providers.
In the future, we may also offer new Services or features through the website (including the provision of new tools and resources). Such new features or Services will also be subject to the Terms.
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**SECTION 11. PERSONAL INFORMATION**
The User’s submission of personal information through the store is governed by our Privacy Policy, which can be reviewed here: https://dmilkanova.com
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