SHIPPING & RETURNS
DELIVERY INFO

DIANA MILKANOVA IS HAPPY TO OFFER COMPLIMENTARY WORLDWIDE EXPRESS SHIPPING.

Import duties and taxes may apply upon receipt of international orders. However, our guaranteed landed cost shipping service allows you to prepay all taxes and there will be no additional charges when you receive your package.
You will receive your purchase in 3-7 working days after your order has been placed.

RETURNS

If your purchase is not exactly what you are looking for, you have 14 days from receiving your order to arrange your return. Send email with return request to our Customer Care Service [email protected].

When returning items to us, please ensure they are in "as new" condition, well packaged in their original packaging (carton box, shoe box, dust bags etc.) and protected. We cannot guarantee full refund in case of damaged returns.

EXCHANGES

We are able to offer exchanges on our products in the same price category.

RETURNS FEES

Shipping for returns will be charged:

Europe (UK, Norway, Switzerland incl.): €10.00

USA: €12.00

Australia: €18.00

China + ROW: €20.00


CANCELLATIONS AND REFUNDS

If you would like to cancel your order, you must notify Customer Care within 12 hours of placing the order. Simply contact our [email protected]. If there are more than 2 issues outstanding, the remaining balance will be refunded to you via the original payment method. Please note, it can take up to 10 working days for refunds to appear in your bank account. Refunds for gift subscribers will be issued to the purchaser.
Please make sure your items are returned new and unused.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. The cost of return will be deducted from your refund. Please note that it might take up to 10 working days for the funds to be received back into your account.

ITEMS ON SALE

At this moment items on SALE cannot be purchased with any additional discount. Please bear in mind, delivery will be delayed during SALE period.

NON-REFUNDABLE COSTS

Original shipping costs are non-refundable. Duties and taxes are non-refundable.